If you, the customer, are supplying sinks, cooktops, and faucets, they must be onsite when we arrive to template, or sent to our shop from the supplier. We will take them back with us to our shop for counterop fabrication. They will be brought back to your house by your installation crew, along with your finished countertops. We cannot begin processing an order until we have these items at our shop. Please keep in mind that your countertops are 1-1/4″ thick when ordering your faucet(s).
All cabinets must be completely installed, in their final position, be clean, and levelled (WITHIN 1/8″ OVER 8′ SPAN). Supports required for overhanging countertops must be installed. Please note that all temporary countertops MUST BE removed for proper templating. Please ensure that there is lighting available as well.
If you are using an under-mount sink, please check to ensure that there is enough room for it to fit within your sink-base cabinet.
If you are replacing your countertops, the old countertops must be completely removed, including any plywood underlay (unless instructed otherwise). The cabinet tops must be cleaned of all glue / mud, must be sturdy enough to support the granite, and be level as noted above. Sinks and cook-tops must also be removed.
Appliances on or near the countertops, such as sinks, refrigerators, stoves, and dishwashers must be moved out of the way to facilitate installation, and to avoid damage to the appliances. Be careful moving the appliances on the floor — some appliances may scratch or damage a flor when slid across it!
Our installers do not disconnect, reconnect, or install appliances, plumbing fixtures, electrical outlets and wiring, or gas plumbing and connections. Please ensure that electrical power is available for the install.
All base cabinets should be completely empty and ready for the installation.
If any of these conditions are not met, and a return trip is required, there will be a service fee assessed, along with a new schedule due to the return trip(s).
Thank you for your attention to these requested. Your templating and installation preparation helps us stay on the schedule that we have promised to you, and helps us efficiently process and install your countertops. If you have any questions, please feel free to contact your sales agent.